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Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • 10 days ago

    Some of the crates are slightly different shapes (2 are differently coloured) and do not stack properly and 2 sets of 2 have gotten stuck together -- meaning I cannot use 2 of the 20 I ordered. They also do not close properly which is making me nervous for the move. They also take up a huge amount of space which I hadn't realised, and with a small flat I should have opted for standard boxes. I am also just now learning that my moving company charges more for Crates vs. Boxes and given the crates were significantly more expensive than boxes it has caused my move to be much more costly than I had planned for.

  • 12 days ago

    I wish to pass on my thanks & gratitude to your colleague Jasmine Goraya, who without her help this would have made our process within getting this account set up, boxes delivered in such a short turnaround period a lot more difficult for us to achieve.

  • 12 days ago

    Great service, friendly staff!

  • 12 days ago

    Excellent customer service. Thank you.

  • 12 days ago

    After a hiccup trying to book online which was sorted very quickly, my error! I arranged to collect from the depot The warehouse staff were both friendly and very helpful. Well done PHS Teacrate!!

  • 13 days ago

    Very simple and effective system. Much better than buying lots of expensive cardboard boxes that you may never use again.

  • 19 days ago

    Used the crates for my house move after realising that my employer had been renting these crates whenever an internal desk move was necessary. The crates are perfect for moving! Sturdy, stackable and once you’ve finished you don’t have 50 quid worth of cardboard boxes to dispose of! Cannot recommend enough! The logistics of it seem to be catering more towards corporate clients, but I suppose that’s to be expected. Got the crates from the depot by Birmingham and returned it to the same one. Would definitely do this again!

  • 19 days ago

    + Great delivery and collection service. + Good quality of boxes + Best option for moving, as you can pack without the fear of boxes tearing - The boxes could have been delivered a bit more cleaner.

  • 2 months ago

    Ordering the teacrates was an easy straight forward process.

  • 2 months ago

    the delivery was on time, my frustration was with the website that felt quite antiquated and I constantly had to call in for any queries that I had

  • 3 months ago

    Very practical boxes, smooth process.

  • 3 months ago

    Arrived on time all good would definitely recommend.

  • 3 months ago

    Great service, prompt and efficient

  • 3 months ago

    Good service. Please could you issue a vat receipt

  • 3 months ago

    Good value, excellent service.

  • 3 months ago

    Ana in sales was great! brilliant service and all went to plan

  • 3 months ago

    The crates themselves were perfectly fine and the delivery no issues either. From there is was pretty much downhill. 1). The collection was failed due to "size of the vehicle" despite having prior knowledge of the loading bay being underground 2). Additional charges applied in light of the above reason without notification. 3). Getting in touch with the right person seemingly takes days on end. 4). No invoice for additional charges issued. I've ended up referring this to my bank to investigate. Something obviously went horribly wrong with this transaction and ultimately me as the customer ended up footing the bill for inadequacies in the process. Not sure that is an entirely fair outcome which is why I have chosen to challenge it. The cost is relatively insignificant but more a matter of principal that I am choosing to pursue it. I can assure you I can ill afford the time I have spent on resolving this issue. But nor am I willing to just let a supplier just forge ahead with charging my account without approval in advance. Hope it helps get your house in order.

  • 4 months ago

    Excellent service, brilliant products, great prices!

  • 5 months ago

    Overall service has been very satisfactory.

  • 7 months ago

    Good service, good communication. Would have been beneficial to see delivery charges in advance of placing the order, more for awareness. But cannot fault the delivery and collection aspects. Thank you

Happiness Factor

Satisfaction Ratings

  • "Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!"

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move