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Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • Today

    Easy to order. Great efficient service.

  • 2 days ago

    I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it.

  • 12 days ago

    Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation).

  • 14 days ago

    Some idea of when the crates would be dropped off and collected would be useful. I have some due to be collected tomorrow, but I have no idea what time.

  • 2 months ago

    Would def recommend! Efficient service!

  • 2 months ago

    Excellent service 👍

  • 2 months ago

    Delivered on time, helpful men. The crates were fantastic, so sturdy and strong, the handles made it easy to move around. The removal men were so relieved that we had these crates and not cardboard boxes, made it much easier to carry down three flights of stairs and in the rain, they didn't disintegrate! We could stack them to the ceiling too!

  • 2 months ago

    Great service from start to finish.

  • 2 months ago

    Very helpful and efficient service

  • 2 months ago

    Thanks

  • 2 months ago

    Great company and easy to work with.

  • 3 months ago

    Excellent service and very helpful staff

  • 4 months ago

    All of your staff have been fantastic to deal with from Abbie who I first spoke to; Michael who helped with a problem and the gentleman who delivered the first crates- but I do not know his name. Thank you very much John Stevenson Grove Park Surgery

  • 4 months ago

    Hassle free courteous

  • 5 months ago

    Great service and the telephone help was outstanding!

  • 6 months ago

    Very useful , dont use boxes just order crates very cheap

  • 6 months ago

    Very good quality products, best value for money in comparison with Argos or Amazon.Ease of collection too. Thought my order would be ready at time of pick up as I went to collect it after the 30 minutes order preparation time as stated on the website, hence why I rated my overall satisfaction with an eight

  • 6 months ago

    Very easy to deal with. We had our teacrates on next day delivery.

  • 6 months ago

    Excellent value for a house move compared to boxes, and so much less hassle as no assembly required. Add to this the fact they readily and safely stack and are more than robust enough to protect your items. I'd never go back to cardboard again. The only "downside" is the size of them if collecting - as we only needed 10 delivery and collection was not cost effective and they are big! But we got them in

  • 6 months ago

    Great service bt the warehouse operative who seemed working very hard. I finished a day early so brought the crates back to Bristol a day earlier than scheduled. As I was chatting to the warehouse person a rather rude individual, I assume is the manager, came over interrupting us with ° Is there a problem here° °what are you doing here? A very unprofessional approach. I certainly won't be using the Bristol branch again.

Happiness Factor

Satisfaction Ratings

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent communication first class pleasure to do business with A*."

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move