1. Home
Man smiling with headset on, sat at a desk

Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • 7 days ago

    excellent service. highly recommended.

  • 22 days ago

    Excellent service arrived next day first thing. Well done.

  • 29 days ago

    The online process to order crates was quick and easy. Communication was really good. I would definitely recommend phs Teacrate.

  • 2 months ago

    Excellent service throughout. Will definitely recommend and use again.

  • 2 months ago

    Great service, I've had to call customer services a few times. Always quick to answer and always resolve my problems.

  • 2 months ago

    The team are always very helpful. I am very happy happy with the service provided

  • 2 months ago

    Excellent service. Punctual delivery and collection.

  • 2 months ago

    Top quality packing materials, very good customer service.

  • 2 months ago

    I would rate the service a 10

  • 3 months ago

    you have been most helpful

  • 3 months ago

    We are extremely happy with your assistance each time and always appreciate your efforts to accommodate our orders sometimes at late notice so you get 10 from us.

  • 3 months ago

    Ana is very friendly person. She recognised me straight away, we spoke only once before. Recognition provide personal touch.

  • 3 months ago

    10

  • 3 months ago

    I would give you a 10, as always.

  • 3 months ago

    Teacrate are a great company so efficient wouldn't go to any other crate rental company my account manager Dave Ewart is the best organiser I have had the pleasure to work with. Kind Regards Jackie

  • 3 months ago

    Brilliant and reliable service. Highly recommend

  • 3 months ago

    I would love to give feedback as your service is fab and you are always so happy and lovely to talk to, I would not hesitate to recommend you. I want to click on 10 but am unable to do this, when I click it seems to be just an image and doesn’t do anything.

  • 3 months ago

    I would select 10. 😊

  • 3 months ago

    All good as usual. The boxes were in stock so I could buy straight away what was needed. I was close to your depot and within half an hour I was able to make the payment and collect the goods. A warehouse crew is always very helpful and polite, which I also appreciate.

  • 3 months ago

    delivered next day - totally professional

Happiness Factor

Satisfaction Ratings

  • "Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!"

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move