1. Home
Man smiling with headset on, sat at a desk

Customer Satisfaction Rating

phs Teacrate values all customers, and it matters to us what you think.

Every product or service is made for you, our customers, and are created to either solve a problem or fulfill your needs. These products and services revolve around our customers and the experiences you receive from us, and every single day, phs Teacrate is making significant efforts to provide you with a positive experience.

From the moment you land on our website you’re already a customer, and your opinions and feedback are one of the most essential components for the sustainability and growth of our business, and are considered important throughout the customer lifecycle, so your customer satisfaction and happiness is our key to a retained customer. These are what our customers think of us.

Temperature Rating

Client Quotes

  • 7 days ago

    The guy that came to pick up the crates was extremely helpful.

  • 7 days ago

    Great company to deal with and fast and efficient service.

  • 16 days ago

    Very friendly and helpful delivery crew.

  • 20 days ago

    Excellent service. Very easy to use and the crates were of a great quality. Would definitely recommend

  • 2 months ago

    phs Teacrate are a seamless, easy-to-use solution. We use them for moving crates as part of office relocation and internal desk moves. On-time, competitively priced and delivery and pick-up could not be easier. Highly recommend them.

  • 2 months ago

    helpful customer service.

  • 2 months ago

    sales service team are quick to answer and deliver on your requirements. great work ethic to ensure their customers are not impeded in any way.

  • 2 months ago

    Perfect pickup and drop off. Issue with bundle description on website but quickly and satisfactorily resolved by support

  • 2 months ago

    Good quality, crates, fast turnaround, courteous service. Always Teacrate.

  • 3 months ago

    Great service

  • 4 months ago

    When I arrived to collect my items (paper mattress covers), the warehouse worker brought out two plastic mattress covers. When I said that I had ordered paper ones, he said that the stock code on the order slip related to the plastic covers. Despite showing him my e-mail confirmation that I had ordered paper ones, he was still insistent that I was in the wrong. Customers cannot be expected to know items by the stock codes; if the website states, and shows images of, paper mattress covers, that's what I believe I am purchasing, irrespective of what the stock code is. It appears that the paper and plastic mattress covers have the same stock code online - and still do on your website - which is causing problems for the warehouse. I eventually managed to speak to someone more senior who brought out the paper covers for me. You must ensure that the stock codes for these two sets of products are correct, as it is clearly causing problems.

  • 4 months ago

    Thank you for excellent and responsive service during my house move.

  • 4 months ago

    very prompt delivery, very helpful with unloading etc.

  • 4 months ago

    This is an excellent service. Creates arrived clean and ready for use. They stack easily both filled and empty which really helps

  • 4 months ago

    Slick easy process helped remove some of the stress from moving.

  • 5 months ago

    Great. No issues. And does what it says on the tin.

  • 5 months ago

    Great hire from phs Teacrate. Delivery and collection taken care of brilliantly by George. Thanks very much.

  • 5 months ago

    Good service. Nice people delivering and dropping off the creates. Would use again.

  • 6 months ago

    fast, efficient

  • 6 months ago

    Staff are extremely helpful at depot as well home working team. First time using the hiring services but felt that I know the company for several years.

Happiness Factor

Satisfaction Ratings

  • "Excellent customer service, very friendly staff always ready to help! High quality boxes, great variety, at a more than affordable price. Definitely the best deal around!"

  • "I used phs Teacrate a few months ago, when the carpet in my flat was being replaced. As there was some work on the underlying floor needed to be carried out, my furniture and belongings had to be shifted from one side of the room to the other three times, as each area was being worked on. I thought it was worth it to invest in renting some proper crates to do this. I was absolutely delighted with the whole process of using this service - from the ease of booking on the website, to the reliability (time-wise) of both the delivery and pick-up, but above all the efficiency and courtesy of the drivers (on both pick-up and delivery also). Would definitely use again; a pleasure to deal with these people, and TOTALLY worth it."

  • "Clear, easy to navigate website to order online. I chose to collect and deliver and the transactions on both occasions were speedy and efficient, staff were helpful and courteous. I'd have no hesitation in recommending them to others (and I used them on the basis of another personal recommendation)."

  • "Arrived quickly exactly as described thank you."

  • “Crate management is a high risk and time precious area where commercial relocation is concerned. Our partnership with phs Teacrate has enabled us to deal with logistical challenges that could otherwise have caused problems. They have the capacity to deal with all of our demands, yet provide a very personal service; contact with phs Teacrate personnel is always pleasant and positive, even when challenges arise. “We find PHS Teacrate to be trustworthy, consistent and fully responsive to UCR’s requirements, often performing beyond our expectations.” Sarah Cole, Managing Director, Universal Commercial Relocation

  • "Easy to order, flexible, affordable... We are a professional removal company and we use these guys for all our packing material needs. We can order and pickup the same day if necessary which is great as a lot of our requests come in last minute. Easy to order, flexible, affordable and the materials are good quality. Have no reason to look elsewhere". Get Removals

  • "Excellent service again from phs Teacrate. We ordered late and they helped us get crates the next day. Will definitely be using again. Thank you very much for your help". Enterprises CFCS

  • “Teacrate's national infrastructure and support capabilities were key to us continuing to choose them as our exclusive crate supplier. From our past experience we know that Teacrate's services will add value to our operations”. Rachel Walton, Managing Director, Business Moves Group

  • "Great company. Amazing customer service and very helpful. I will always return. Everytime they went beyond and above to satisfy their client. Thank you very much PHS Team".

  • “It made perfect sense for Bishop’s move to continue placing its crate hire business with phs Teacrate. Our previous five years with them have been hassle free, and they have handled the activity very efficiently. We know we can count on phs Teacrate to supply us the service we require”. Al Bingle, Managing Director, Bishop’s Move