How many crates do I need?
For office moves and house moves we offer complete rental packages containing the optimal amount of crates. We offer bundle sets to help you choose the best option from an extra small property package all the way to an extra-large property package.
What are the benefits of renting crates?
If you need crates for a one off event the usual option would be to rent with no capital expenditure. We also offer full traceability with our barcoded crates. The crate is given its own unique identity which is scanned to provide important tracking information, reducing stock loss, whilst highlighting potential bottlenecks. Also, if you would like to use the crates on your clients’ premises or for open storage, then we can supply new crates, which would look good on display.
Do you sell crates?
Yes. If you wish to purchase new crates please contact us on 0800 980 6996 to discuss your requirements.
How do I pay for my crates?
If you are renting online via Teacrate.co.uk you will be asked to pay by credit or debit card. If you are a commercial customer and you’d prefer to set up a trade account please contact us on 0800 980 6996 to set up a trade account.
How do I know my credit card information is secure?
SagePay provide secure credit card transactions through their highly secure service. We do not hold any credit card information. Please check for the padlock at the foot of the browser and the HTTPS: in your address bar for peace of mind.
A padlock image shows that your details are being collected securely using 128 bit SSL technology. Clicking on the padlock will show you the SSL certificate. Depending on what Internet web browser you're using, the padlock can be located in 3 different areas.
For more information see here.
How does your crate rental charging system work?
You can rent crates for the any amount of days required but the rental will be charged on a week by week basis.
At what point can I off hire?
You can off hire at any point however you will be charged a minimum of one week.
Does phs Teacrate notify me about un-returned crates?
Yes, we will send you an email notification itemising all outstanding rental products that have not been received by us on the agreed collection/return date.
What happens if I don't return all the crates that I rented on time?
These crates will continue to incur a weekly rental charge at the same rate. You will receive an email notification detailing all outstanding items. Payments for ongoing rental will be debited at weekly intervals until the outstanding items are returned.
Next day delivery is standard on all orders placed before 5pm (UK mainland only). Same day/emergency delivery is available (charges will apply). Timed delivery is available (e.g. if you need the crates at a particular day and time (charges will apply).
Our normal delivery hours are Monday – Friday from 8.30 to 5.00pm, although special weekend delivery can be arranged subject to a charge and via our customer services team. Deliveries are normally made in the morning (08:30 – 12:30), and collections are scheduled for afternoons (12:30 – 17:00).
Customer collection and drop off is available from one of our 7 strategically located depots. We also have different sized delivery vans meeting most delivery requirements. We have many special delivery options (some of them you won’t find anywhere else!).
Can I collect my order?
Yes, please click here for a list of our collection centres. Please refer to the depot manager or reception.
Can I extend my rental?
Should you require an extended rental period please contact us no later than the day prior to collection and on a week by week basis. Please contact us on 0800 980 6996.
What if I need to cancel my order?
Cancellations will need to be received by 5pm the day before delivery otherwise you will be charged the full amount for the first week rental. Please contact us as soon as possible on 0800 980 6996.
Are the crates stackable?
Yes, lidded crates may be stacked on top of each other when their lids are closed or nested within each other when empty with the lids open. Unlidded crates can also be nested when empty, but also feature 2 x side bale arms that can be pulled out to support the weight of a crate on top when the crates are filled. This means that the contents of the crates underneath will not be damaged.
What are the crates made of?
All our crates are made from 100% recyclable tough polypropylene. Being re-useable, plastic crates are inherently more sustainable than single or limited use alternatives like cardboard.
Can the crates be sealed for security?
Our lidded crates can be sealed for security, and can be stacked and moved using our skates and handling equipment. Accessories are also available to label your crates, and protect the contents. If you have goods that need extra protection in transit, our consumable packaging range includes quilted covers and bubble wrap all available on next day delivery. To ensure extra security we offer barcoded crates. This gives the crate its own unique identity which is scanned to provide important tracking information, reducing stock loss, whilst highlighting potential bottlenecks.
What is the minimum spend for free delivery?
Please refer to transport charges as this depends on the delivery postcode.
Can I collect my Packaging Order from a local Teacrate Depot?
How long will my order be available at the Depot for collection?
Your order will be ready for collection on the pickup date specified, please contact the sales team 8000 980 6996 should you wish to change your arrangements.
How much packaging do you recommend for a house move?
Please refer to our Packaging bundles.
Can I pay for my Packaging Order when I visit the Depot to collect.
No, all transactions should be made through the website via debit/credit card.
Do you offer a Credit Facility for commercial packaging purchases if buying for business use?
Yes, please call our dedicated Sales Team on 0800 980 6996.